> ## Documentation Index
> Fetch the complete documentation index at: https://help.fanaura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Subscription

> Manage your Fanaura subscription, payment method, messaging usage, upgrades, and cancellations.

Your **Billing** tab is where you manage your plan, payment method, and messaging usage. Only the **account owner** can access billing.

## How to Get Here

1. Click **Settings** (gear icon) in the left sidebar.
2. Click the **Billing** tab.

<Warning>
  Team members with Admin, Manager, or other roles cannot access billing. Only the account owner sees this tab.
</Warning>

***

## Plans

Fanaura offers two self-serve plans built for independent artists.

| | Artist Basic | Artist Pro |
| - | - | - |
| **Price** | \$10/month | \$47/month |
| **Vision** | Start building a fanbase you actually own | Label-level marketing power for indie artists |
| **How** | Email and SMS automation flows that reach fans for you | Automates email, SMS, and Instagram DMs for you |
| **Aura (secondary)** | Aura Advisor — fan and release questions | Aura Manager — release marketing that runs for you |
| **Team** | Solo (owner only) | Team workspace access |

See [Pricing Overview](/pricing/index) and [Plan Features](/pricing/features) for full capability lists.

***

## Signup & First Charge

When you **create an account**, you choose Basic or Pro and enter payment during signup. Your subscription is **billed at signup**. There is no separate free-trial period before billing begins.

* Signup URLs: [app.fanaura.com/signup?plan=basic](https://app.fanaura.com/signup?plan=basic) or [?plan=pro](https://app.fanaura.com/signup?plan=pro)
* Cancel anytime from Billing — no long-term contract

***

## Messaging Charges

Every plan includes **starter messaging credits** for email and SMS. After credits are used in a billing period, additional sends bill at:

| Channel | Rate |
| - | - |
| Email | \$0.0009 per email |
| SMS | \$0.009 per text |

You are never blocked from sending to your full fanbase. Messaging usage appears on your Billing page and on invoices when at-cost charges apply.

<Info>Full details: [Messaging & Usage](/pricing/usage)</Info>

***

## Usage Tracking

The Billing page shows:

* Current plan and next billing date
* Email and SMS usage vs starter credits
* At-cost messaging accrued this cycle
* Payment method and invoice history

Usage bars use color cues (green → yellow → orange → at-cost) so you can plan large campaigns.

***

## Upgrade

<Steps>
  <Step title="Open Billing">
    Go to **Settings → Billing**.
  </Step>

  <Step title="Choose Pro">
    Click **Upgrade** (or change plan) and select **Artist Pro**.
  </Step>

  <Step title="Confirm payment">
    Confirm your payment method. Pro features activate **immediately**.
  </Step>
</Steps>

You are charged a **prorated** amount for the remainder of the current billing cycle when upgrading mid-period.

**Why upgrade to Pro?** Instagram DM automation flows, release marketing that runs for you, team access, and fan map tour planning — not just messaging volume.

***

## Downgrade

1. Open **Settings → Billing**.
2. Select **Change plan** → **Artist Basic**.
3. Confirm.

<Warning>
  Downgrades take effect at the **end of your current billing period**. You keep Pro features until the date you already paid for ends. Team members may lose access when downgrading from Pro to Basic — coordinate with your team first.
</Warning>

***

## Cancel

1. Open **Settings → Billing**.
2. Click **Cancel subscription**.
3. Confirm.

After cancellation:

* Access continues through the end of the paid period
* Your data is preserved (not deleted)
* You cannot create new content or send messages after the period ends until you resubscribe
* You can resubscribe anytime to restore full access

***

## Payment Management

Fanaura uses a **PCI-DSS Level 1** payment processor. From Billing you can:

* Update card or payment method
* View and download invoice PDFs
* Update billing email for receipts

<Note>Fanaura does not store raw card numbers. Payment details are handled by the processor.</Note>

***

## Team Seat Charges

* **Basic:** solo workspace
* **Pro:** team access included; additional seats **\$10/month** each when applicable

Seat charges prorate if added mid-cycle. See [Team Management](/settings/team).

***

## Enterprise

Labels and agencies needing multi-artist dashboards, custom integrations, or contract billing should contact [fanaura.com/support](https://fanaura.com/support).

***

## Billing FAQ

<AccordionGroup>
  <Accordion title="When am I charged?">
    Your subscription is billed when you sign up and renews monthly on the same calendar date. Messaging at-cost charges from the prior cycle appear on the next invoice when applicable.
  </Accordion>

  <Accordion title="What if payment fails?">
    The processor retries over several days. You receive email notifications. The account may pause if payment is not resolved — data is not deleted.
  </Accordion>

  <Accordion title="Are refunds available?">
    Refunds for accidental charges may be available if reported within 30 days. Contact [billing@fanaura.com](mailto:billing@fanaura.com).
  </Accordion>

  <Accordion title="Can I pay annually?">
    Contact support for annual billing options on Pro or Enterprise.
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes. Cancel from Settings → Billing. Access continues through the period you already paid for.
  </Accordion>
</AccordionGroup>

***

## Best Practices

<Tip>Check Billing before release week — know whether you are still on starter credits or paying at-cost for a big blast.</Tip>

<Tip>Keep your card current so release-day automations are not interrupted.</Tip>

<Warning>Download invoices for your records if music is your business.</Warning>


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